Privacy Policy
Last updated: 12 August 2026
At Brandhearted, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have in relation to your personal information.
Who we are
Brandhearted is an independent brand consultancy operated in Australia by Samantha Eve Dorri, ABN 57 229 788 252, trading as BRAND HEARTED.
In this policy, “Brandhearted”, “we”, “us” and “our” refer to Brandhearted and the people working with us to deliver our services.
Our website is brand-hearted.com.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What personal information we collect
The information we collect depends on how you interact with us and may include:
your name, email address, telephone number and other contact details
your business name, role and professional information
information you provide when making an enquiry, booking a call or engaging us for a project
information shared during workshops, meetings, research, correspondence and the delivery of our services
billing, invoicing and other administrative information
feedback, testimonials or other communications you provide to us
marketing preferences
technical information about how you use our website, such as your IP address, browser type, device information and website activity.
We do not generally seek to collect sensitive personal information. If sensitive information is relevant to our work and you choose to provide it to us, we will handle it with appropriate care and obtain consent where required.
How we collect information
We usually collect personal information directly from you when you:
contact or communicate with us
complete a form on our website
book a discovery call or meeting
participate in a workshop or consultation
request a proposal or engage our services
work with us on a client project
subscribe to communications from us.
We may also receive information through referrals, professional networks, publicly available business sources or third parties where it is reasonable and appropriate for us to do so.
Some technical information is collected automatically when you visit our website through cookies and similar technologies.
How we use your information
We may use your personal information to:
respond to enquiries and communicate with you
understand your business and project requirements
prepare proposals, agreements and project documentation
provide our brand strategy, messaging, design and related consultancy services
collaborate with team members and specialist partners involved in delivering your project
manage our client relationships, administration, invoicing and accounting
improve our services and website
send relevant news, insights or marketing communications where you have consented or where otherwise permitted by law
meet legal, regulatory or professional obligations
protect our legitimate business interests and the security of our systems.
We only use personal information for the purpose for which it was collected, for a related purpose you would reasonably expect, with your consent, or where otherwise permitted or required by law.
Sharing your information
We do not sell, rent or trade your personal information.
We may share personal information where reasonably necessary with:
Brandhearted team members and specialist contractors involved in delivering your project
website hosting, cloud storage, email, scheduling, communication, accounting, payment, analytics and other technology service providers
professional advisers such as accountants, lawyers or insurers
government agencies, regulators or other parties where required or authorised by law.
We only provide third parties with the information reasonably necessary for them to perform their role.
Overseas processing and disclosure
Brandhearted works internationally and uses team members, specialist partners and technology providers that may operate or process information outside Australia.
Personal information may therefore be processed, stored or disclosed in countries outside Australia, including the United Arab Emirates and the United States.
Where required, we take reasonable steps to ensure personal information disclosed overseas is handled appropriately and in accordance with applicable privacy requirements.
Our website and cookies
Our website uses cookies and similar technologies to support website functionality, security and performance and to help us understand how visitors use the site.
Our website is hosted by Squarespace, and Squarespace may collect and process technical information about website visitors as part of providing its services.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.
Third-party services or links available through our website may have their own privacy practices, and we recommend reviewing their privacy policies where appropriate.
Marketing communications
We may occasionally send you information about Brandhearted, our services or other content we believe may be relevant to you where you have consented to receive it or where we are otherwise permitted to do so.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.
We will respect your request and stop sending marketing communications in accordance with applicable Australian law.
How we protect your information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.
These measures may include secure cloud-based systems, password protection, access controls and appropriate security practices among our team and service providers.
No method of electronic transmission or storage is completely secure, so while we take reasonable precautions, we cannot guarantee absolute security.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, or to meet legal, accounting and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
Accessing or correcting your information
You may contact us at any time to:
request access to personal information we hold about you
ask us to correct information that is inaccurate, incomplete or out of date
raise questions about how your information is being handled.
In some circumstances we may need to verify your identity before providing access or making changes.
Privacy complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance.
We will review your concern and aim to respond within a reasonable period.
Where the Privacy Act applies and you are not satisfied with our response, you may also be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The latest version will always be published on our website with the date it was last updated.
Contact us
For privacy enquiries, requests or complaints, please contact:
Samantha Dorri
Brandhearted
Perth, Western Australia
Email: sam@brand-hearted.com